Frequently Asked Questions

UmrahMatch is a platform that connects pilgrims with verified, scholarly-trained Umrah guides. We ensure you have knowledgeable support throughout your sacred journey, from preparation to completion of all rituals.

All our guides undergo a rigorous verification process. We verify their Islamic education credentials, check references, confirm experience with previous pilgrims, and conduct background checks. Most of our guides have degrees from recognized Islamic universities.

Our guides speak a variety of languages including Arabic, English, Urdu, Hindi, Bengali, French, Turkish, Malay, and more. You can filter guides by language on our Guides page to find someone who speaks your preferred language.

Simply browse our verified guides, select one that matches your needs, choose your package, and complete the booking through our secure checkout. You'll receive confirmation and your guide will reach out within 24-48 hours.

Yes, absolutely. All payments are processed through Stripe, a globally trusted payment processor. Your card details are never stored on our servers, and all transactions are encrypted with bank-level security.

We offer full refunds if you cancel at least 14 days before your scheduled Umrah date. Cancellations within 7-14 days receive a 50% refund. If the guide cancels, you'll receive a full refund or we'll match you with another qualified guide at no extra cost.

Essential ($300) includes in-person guidance and ritual support. Premium ($450) adds full in-person guidance and Ziyarah tours. VIP ($750) provides a private dedicated guide with flexible scheduling and extended Ziyarah experiences.

Umrah Badal is performing Umrah on behalf of someone who has passed away or is physically unable to perform it themselves. Our verified guides perform all rituals with proper intention (niyyah) and provide documentation upon completion.

No, our packages are for guide services only. You'll need to arrange your own visa, flights, and accommodation. However, we can provide recommendations and our guides can help coordinate logistics once you arrive.